Política de reembolso

Returns and refunds for perishable seafood

Because seafood is perishable, we do not accept returns of seafood or other perishable items.

Overnight shipments

If seafood shipped by overnight service arrives damaged or spoiled, please contact us to submit a claim. After review, an eligible claim may receive a full refund or store credit.

Two-day shipments

Two-day shipping carries a higher risk of spoilage for perishable seafood. By choosing two-day shipping, you accept that transit-spoilage risk. We do not offer refunds or store credit for spoilage resulting from the choice of two-day shipping, except where required by applicable law. Please still contact us if an order arrives damaged, spoiled, or otherwise has a problem so we can review what happened.

How to submit a claim

If there is a problem with your order, email seafoodfreshorlando@gmail.com within 48 hours of receiving the goods to submit a claim. Please include your order number, a description of the issue, and clear photos of the item and packaging, if available. Keep the packaging and product until we have had a chance to review the claim, but do not consume seafood that appears spoiled.

We review and investigate submitted claims and will communicate a decision within seven days of submission. Depending on the claim and the shipping method, the outcome may be a full refund, store credit, or denial. This policy does not limit any rights you have under applicable law.